Privacy Policy

Effective Date: 08-May-2025

Company: KIKU Logistics Private Limited

App Name: MyKwik

1. Introduction

At KIKU Logistics Private Limited ("we", "us", or "our"), your privacy is a priority. This Privacy Policy ("Policy") explains how we collect, use, store, disclose, and safeguard your personal information and sensitive data when you interact with MyKwik ("App").

This Policy applies to information collected through the MyKwik mobile application, our website at https://mykwik.com (collectively, the "MyKwik Platform"), and through offline interactions such as phone calls, emails, or face-to-face engagements.

The terms “you” and “your” refer to any user of the MyKwik Platform, including but not limited to:

• Customers – users requesting services
• Samurais (Captains) – drivers or delivery partners
• Vendors, Service Partners, or Solution Providers
• Any other user of our Services

The term “Services” refers to all services made available by MyKwik through any channel, whether on the MyKwik Platform or otherwise.

By using or accessing the MyKwik Platform, you acknowledge that you have read and agreed to this Policy and the associated Terms and Conditions.

2. User Acceptance

By accessing or using the MyKwik Platform, you agree to the collection and use of information in accordance with this Policy and applicable laws, including the Technology Act 2000 and associated rules.

If you disagree with any part of this Policy, please refrain from using the Platform.

You represent and warrant that:

• Provided information is accurate
• You are authorized to share it
• You have consent from third parties, if applicable

3. Definitions

• Samurai(s): Independent third-party drivers, delivery agents, or service providers using the MyKwik Platform.
• Customer/User: A person who uses MyKwik to request or receive services.
• Device: Any electronic device (e.g., smartphone, tablet) used to access the MyKwik Platform.
• Device Identifier: A unique ID associated with a device (e.g., IMEI, IP address).
• TPSP (Third-Party Service Provider): Vendors or partners who assist in delivering our Services.
• Usage Information: Defined in Section 4(2)(b).
• Co-branded Services: Services offered jointly with partners (see Section 5(c)).
• Personal Information: Data that can identify an individual directly or indirectly.
• Promotion: Contests, referral programs, or loyalty schemes.

4. Information We Collect

1. Information You Provide

• a. Account Information:
  • Name
  • Phone number
  • Optional: Email, Gender, Date of Birth
• b. Address & Contact Details:
  • Residential and emergency contact details
  • Proof of address (e.g., Aadhaar, utility bill)
• c. KYC & Verification Data:
  • Aadhaar (masked), PAN, Driving License
  • Real-time selfie and passport-size photo
  • RC book, insurance, fitness certificate
  • Bank account details (for payouts)
• d. Communication Data:
  • Messages via app chat, WhatsApp, calls, or email
• e. Preferences & History:
  • Saved addresses, preferred routes
  • Booking and transaction history

2. Information Collected Automatically

• a. Location Data:
  • Real-time GPS tracking
  • Used for matching drivers, routing, and safety
  • Background location access is mandatory for Samurais
• b. Device & Usage Data:
  • Device type, OS, app version
  • IP address, crash logs
  • In-app behavior (screen time, actions)
  • Telecom details (SMS/call logs) only when strictly needed (e.g., OTP verification, fraud checks)
• c. Cookies & Tracking:
  • Cookies and analytics tools help improve functionality
  • Remember preferences
  • Analyze usage

3. Information from Third Parties

• Government APIs (DigiLocker, Parivahan, UIDAI)
• Background verification agencies
• Payment gateways
• Marketing or referral partners

5. Legal Basis for Processing

We process personal data under the following grounds:

• Performance of a contract – Providing core services
• Consent – Especially for KYC and marketing
• Compliance with legal obligations
• Legitimate interests – Fraud prevention, analytics, product improvement

6. Children’s Privacy

MyKwik is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we learn we’ve received such data, we will delete it promptly.

7. Data Sharing & Disclosure

Your data may be shared with:

• Authorized service providers (e.g., payment processors, cloud vendors)
• Samurais assigned to fulfill your request
• Law enforcement or regulatory bodies when legally required

Note: We do not sell or rent your personal data under any circumstances.

8. Data Security

We adopt robust security measures including:

• Data encryption in transit and at rest
• Limited access controls
• Regular audits and app security reviews

While no system is fully immune to risks, we strive to follow industry best practices to keep your data safe.

9. Your Rights

You have the right to:

• Access or update your data
• Request deletion, subject to legal constraints
• Withdraw consent at any time
• File a complaint with a data protection authority

To exercise these rights, email us at support@mykwik.com.

10. Changes to This Policy

We may revise this Policy periodically. Updated versions will be posted at this URL. If the changes are significant, we will notify you via the app or email.

11. Contact Us

For queries, feedback, or to exercise your rights: